Positive customer experiences are crucial to building good relationships with your customers. In all businesses, especially home improvement, these relationships are vital. Why do I say especially home improvement? Well, when you are working on someone’s home, the work you do will affect their lives for years to come. If their experience with you was a good one, they will likely have a daily reminder of it, vice versa if the experience was negative. When people come to their house, they may comment on the floors, kitchen, bathroom, etc. This is an opportunity for your customer to relay their experience and give your business a great word of mouth review. However, if even one part of their customer journey with you was negative, it will cast a shadow across their entire experience.
Every interaction you have with your customers is an opportunity to build a a better customer relationship. While traditional ways of managing customer relationships may have worked well in the past, times they are a-changin. Customer expectations are changing and if you fall behind the times, your overall customer experience could suffer in comparison to other home improvement companies who are changing up their models to meet new demands. This could result in poorer customer relationships and the dreaded negative online reviews.
Every industry is faced with the task of adjusting to client expectations. Customers have come to expect a seamless online experience when making purchases, banking and applying for loans. They want access to things fast and hassle free. And in the wake of the Covid-19 outbreak, these demands have risen and come to include easy, contactless payment and application processes when it comes to financing. Choosing to work with a company like FinFi can ease the burden of having to worry about your financing process. One simple online form lets your customers review installment loan offers, credit products, and consumer cash loan offers.
Keep in mind that many of your customers will likely be quite technologically savvy. Not keeping up with what the latest technology has to offer could prove detrimental to your business. Facilitating easy communication, financing and payments is crucial to stay competitive in the home improvement industry. Luckily, if you choose to work with a company like FinFi, you’ll get the best of all worlds. Not only is the technology they offer best-in-class as is, they are constantly innovating their products to enhance customer experience. In fact, they have already implemented new features on their platform when consumer demand for contactless point of sale financing and payments exploded after the outbreak of Covid-19.